Virtual Visit FAQs

It’s a more convenient way to see a health care provider. Consults are available from the comfort of your home or virtually anywhere you go.

Anyone can be seen through Virtual Visit. A parent or legal guardian must be present for someone under 18 to be seen. 

We understand it can be difficult to see your health care provider quickly, and it’s hard to drop everything to go to an office visit. When you need health care, it’s important to see a provider face-to-face as quickly as possible. Our providers can see you quickly.

Use our app or web portal to videoconference with a provider. Urgent care appointments are available 24/7 while you will need to find a convenient time slot for a behavioral health care appointment.

Download our app for Apple  or Android or sign up on our web portal to see a provider from your smartphone, tablet or computer.

Downloading the Virtual Visit app is easy. Click here to watch the step-by-step demonstration.

Logging in to the Virtual Visit app is easy. Click here to learn how to log into the app.

English (pdf)

Spanish (pdf)

You can easily upload your medical records to the Virtual Visit app to give your provider access to your medical history. 

During your consultation, a Virtual Visit provider will determine if a diagnosis is possible or if you need further examination (tests, specialty visit, etc.) just like an in-office visit.

If you have a medical emergency, call 911. Virtual Visit is not for serious or life-threatening conditions.

If a provider is unable to treat you, you will not be charged, and they will refer you for further testing.

Yes. Prescriptions are written at the discretion of your provider. Some medications can’t be prescribed virtually. Prescriptions are based on symptoms and your provider’s ability to evaluate your condition over the web. For questions about prescriptions, please call 888-982-7956.

We provide a private, secure, HIPAA-compliant tool that allows you to safely and confidentially consult with a health care provider virtually.

If you have questions before or after your visit, please contact our 24/7 customer support team at 855-269-3557. For questions about prescriptions, please call 888-982-7956.